Adrianna, if you look at reply #4 you will see that the OP is still running CS6 13.0 and ACR 7.0 because Help / Updates refuses to run properly due to not being an Administrator. I am a PC person so cannot give a Mac person advice about how to make sure PS or AAM is running as Administrator. The user says they are an Administrator on the computer. Do you have any advice for them?
It seems like the situation would be resolved if the user could update their system to the latest updates, CS6 13.1 and ACR 8.3.