Well, they are right pretty much. PDF forms are not for conversion into Word. The export tools are about getting the data out NOT the look of the form.
Generally, converting forms of any kind (filled or not) from PDF to Word is a non-starter. The layout will change too much OR it will be utterly uneditable in Word, rendering all practical reasons for converting to Word useless.
Conversion to Word from PDF is a way to get back the text and hint of the layout ready for re-creation.